Civil Service Testing Resources

Motor Vehicle Compliance Analyst Test Sample Questions - Customer Service Video  

series 7900 / 7901

The video portion of this exam presents various work situations requiring skill in customer service, situational judgment, teamwork, human interaction, observation and analysis, and calm response to provocation and frustrating situations.  Each video question asks you how best to handle the given situation.  The answer choices are both spoken and displayed on the screen for you to read.

These samples are provided to give you an idea of what the real test questions will be like.  They use the Real One Player.  If you do not have this Player installed on your PC, a link is provided at the bottom of this page to the Real Networks website, where you can download a free version of the Player.

When you click on one of the video links below, this page will disappear, and Real One Player will open.  You may pause the sample, rewind it, or play it as many times as you wish.  During the actual test, you will view the question only once.  After you have watched a video sample question, use your browser's Back button to return to this page to view another sample.

Video #1 -  It's In Here Somewhere

Video #2 -  I'm Next

Video #3 - That's My Pen
 

Download the free Real One Player to view these videos